Common questions
Short answers to the questions people ask most, with links to learn more.
Who can do this: Owner, Manager and Cashier
Here are short answers to the questions we hear most. Each answer has a link to learn more.
Getting started
How do I start with Orio360?
Write to us on the Contact page. Our team sets up your business for you. See What is Orio360?
Is there a free trial?
Go to the Pricing page. Press Start free trial on a plan, then send us the form. Our team sets up your free trial for you.
Do I need a password?
No. You sign in with your email. Each time, we send a new code to your email. See Sign in with an email code.
Does Orio360 work on a phone?
Yes. It works in a web browser on a computer, a tablet or a phone. There are also 2 phone apps, the Waiter app and the Manager app. See Get the phone apps.
Who can see what?
Each person has a role: Owner, Manager or Cashier. The role decides which pages and buttons the person sees. See Learn who can do what.
Selling
Can I make bills when the internet stops?
Yes. The till keeps the bills and sends them when the internet is back. See Keep billing when the internet stops.
Does Orio360 add GST to my bills?
Yes. The Owner adds the GSTIN and chooses the GST rate once. Then Orio360 adds the GST to each bill. See Set up GST.
Can I send a bill on WhatsApp?
Yes. You can send a paid bill on WhatsApp or by email. See Send a bill.
Can I use a barcode scanner?
Yes. A plug-in barcode scanner works like a keyboard. Plug it in and scan. See Set up the till and printer.
Can I have more than one shop?
Yes. The Owner can add more locations. Each one has its own stock, bills and staff. Your plan sets how many you can have. See Add a location.
Your data and your plan
Is my data safe when a feature is locked?
Yes. Orio360 never deletes your data when a feature is locked. When your plan has the feature again, the data comes back. See Why do I see a lock?
Can I get a copy of all my data?
Yes. The Owner can download all the business data in one file. Orio360 also makes a backup each day. See Export all your data.
How do I change my plan?
The Owner sees the plan on My Subscription. To change it, contact us. See My plan and usage.
Related help
What Orio360 is
See what Orio360 does for your shop or restaurant, and which apps you use.
Learn who can do what
See what an Owner, a Manager and a Cashier can each do in Orio360.
Keep billing when the internet stops
Make bills with no internet, and Orio360 sends them when the internet comes back.
My plan and usage
See your plan, what it includes and how much of each limit you have used.
Still need help?