Legal
Refund policy
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1About this page
This page tells you how you pay for an Orio360 plan, and how refunds work.
It is part of our Terms of use.
2How you pay for a plan
3Your free trial
A free trial costs nothing, so there is nothing to refund.
When it ends, you choose whether to pay for a plan.
4Stopping your plan
You can stop your plan at any time. To stop it, tell our team.
Check: whether the plan keeps working until the end of the time you paid for
5Refunds
You can ask for a refund within Check: how many days after you pay.
We refund Check: the full amount, or only the time you did not use.
We send the money back the way you paid. It takes Check: how many working days.
6How to ask for a refund
Email Check: the email address for refunds from the Owner's email address.
Tell us your business name, your plan and the date you paid.
We answer within Check: how many working days we take to answer.
7What happens to your data
Stopping a plan does not delete your data at once.
When a plan ends, the account becomes read-only for 7 days. Our terms of use say what happens next.
Before the plan ends, the Owner can download the data from the Data Export page.
8Questions
Do you have a question about a payment? Email support@orio360.com.