Skip to content
Orio360
Sign in

The sign-in code did not come

Learn what to do when the code email does not come or the code does not work.

Who can do this: Owner, Manager and Cashier

When you sign in, we send a 6-digit code to your email. This code is your OTP. It usually comes within a minute. If it does not come, or it does not work, try these steps.

When the code does not come

  1. Wait 1 minute. Then look in your email again.
  2. Look in the spam folder of your email.
  3. Check the email next to Code sent to. If it is wrong, press Back to login and type it again.
  4. Press Resend OTP. Until 1 minute has passed, the button counts down, like Resend (45s).
  5. Type the newest code. An older code no longer works.

Orio360 does not tell you when it does not know an email. The code page opens, but no code comes. Ask your Owner to check your email in the list of staff.

When the code does not work

The sign-in page shows a message. Here is what each one means:

  • Invalid OTP. Please check and try again. The code is wrong. Check each digit.
  • OTP expired — resend? or OTP has expired. Please request a new one. A code works for 5 minutes. Press Resend OTP to get a new one.
  • No pending OTP for this email No code waits for this email. Press Back to login and ask for a new code.
  • Please wait 1 minute before requesting another OTP Wait, then press Resend OTP.
  • Account is deactivated. Contact your administrator. Your Owner turned off your account. Ask them to turn it on again.

Related help

Still need help?

Contact us