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The printer does not print

Check the cable, the connection and the settings when no receipt comes out.

Who can do this: Owner, Manager and Cashier

When no receipt comes out, check the printer first. Then check the till. Anyone can check the printer. Only a Manager or an Owner can change how the till talks to it.

Check the printer

  1. Check that the printer is on. Its light shows when it has power.
  2. Check that it has paper and that the lid is shut tight.
  3. Open the lid and look for stuck paper.
  4. Check the cable between the printer and the till. Push both ends in.

Check the till (Manager or Owner)

  1. On the billing screen, press Settings.
  2. Stay on the Devices tab. Find the Printer Setup card.
  3. Read the word at the top right of the card: Connected, Disconnected or Error.
  4. For a USB printer, press Pair Printer and choose your printer. For a network printer, press Connect.
  5. Press Test Print. A short test page comes out.

Each time the POS app opens again, a USB or network printer shows Disconnected. So connect it again before the first bill of the day.

Other reasons

  • Browser is chosen under Connection Type. Then each receipt opens as a PDF, and no paper comes out by itself. Print the PDF from your web browser.
  • When no printer is connected, Print on the Sale complete window saves a PDF file. It does not print.
  • USB says Not supported. This web browser cannot use a USB printer. Open the POS app in Chrome.
  • Your printer is not in the list after Pair Printer. The till cannot use this printer by USB. Choose Browser instead.
  • A red box under Printer Setup shows a message. Read it, then try Pair Printer or Connect again.

The words Sent to printer. mean only that the till sent the receipt. If no paper comes out, check the printer again.

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