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Orio360

See customer reports

See who your top customers are and how often they come back.

Who can do this: Owner and Manager

This is not in every plan. See Pricing.

These reports show who buys the most from you, and how often people come back. They count only the bills that have a customer on them.

See your top customers

  1. In the menu, open Reports and press Top Customers.
  2. Under Period, choose the dates.
  3. Choose how many people to see: Top 10, Top 25 or Top 50.
The Top Customers report with the dates, the number of people and the list
The Top Customers report with the dates, the number of people and the list

Each row is one customer:

  • Visits is how many bills they had.
  • Total Spent is all the money they paid.
  • Avg Order is the average money in one of their bills.
  • Tier shows their loyalty level, if they have one.

See who comes back

  1. In the menu, under Reports, press Repeat Visits.
  2. Under Period, choose the dates.
  3. Read Repeat Rate. It is the share of customers who came more than once.
The Repeat Visits report with the repeat rate and the visit groups
The Repeat Visits report with the repeat rate and the visit groups

Total Customers counts the people who bought in those dates. Avg Visits is how many times each one came, on average. The Visit Frequency Buckets table shows how many came once, and how many came more often.

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