Reward customers with points

Give customers loyalty points when they buy. They can use the points to pay next time. You choose how fast they earn points and what a point is worth.

Set up your points

1. Go to Loyalty.
2. Press Configure Program.
3. Turn on Enable loyalty program.
4. In Points per ₹1, type the points for each rupee. For 1 point on every ₹100, type 0.01.
5. In Min Redemption (points), type the fewest points a customer needs before they can use them.
6. In Redemption Value (₹ / point), type what 1 point is worth.
7. In Point Expiry (months), type how long points last. Type 0 if they never end.
8. Press Save Configuration.

The new rules work from the next bill. Points that customers already have stay the same.

An example

Say you type 0.01 points per ₹1, and each point is worth ₹1. A customer pays a ₹2,500 bill, so they earn 25 points. Later, 25 points take ₹25 off a bill.

• Orio360 rounds down. A ₹250 bill earns 2 points, not 2.5.
• Only a bill with a customer on it earns points.
• A bill paid with points earns no new points.

See who has points

The Loyalty page also shows your Top 10 Loyalty Customers. Look under Recent Loyalty Activity to see who earned or used points, and on which bill.

Change a customer's points by hand

Open the customer's profile and press Adjust Points. Choose Credit (add) or Debit (deduct). Type the Points and a Reason of at least 10 letters. Then press Confirm Points Adjustment. Only the Owner can do this.