Read customer feedback

Customers can rate a visit from 1 to 5 stars and add a comment. Each rating belongs to one bill. Read them to see what customers like, and to fix what they do not.

See all your ratings

1. Go to Customers.
2. Press Feedback.
3. Choose a time under Period, like This Month.
4. To see one rating only, choose it in All Ratings.
5. Read the cards: Avg Rating, Total Reviews, Positive % and Negative Alerts.

Scroll down for 2 charts and the Recent Feedback list. The list shows each comment with its bill and the staff member.

Deal with a poor rating

A rating of 1 or 2 stars is a poor rating. Owners and Managers get an alert in the app for each one.

1. Go to Communications.
2. Press Feedback.
3. In Rating, choose 1 Star or 2 Stars.
4. Read the Comment of each rating.
5. Call the customer, or talk to your team about it.
6. Press Mark read. Now your team knows that someone dealt with it.

The Alerts card counts the poor ratings that nobody has marked yet.

What the customer fills in

The customer sees a short page for their bill. They give the visit 1 to 5 stars. They can also rate the staff and how fast they were served. In a restaurant, they can rate the food too. Then they can pick what stood out, like Food or Service, and write a comment.