Take back items from a customer

A customer brings back an item from a paid bill. You make a return. Orio360 puts the items back in stock. It also makes a credit note for the money.

Make a return

1. Find the paid bill and open it. See Find and print a past bill.
2. Press Process Return.
3. Press each item the customer brings back. Use − and + to change how many.
4. Choose how to pay back in Return Mode.
5. Choose why in Reason, like Defective or Wrong Item.
6. Press Confirm Return.

The page says Return processed successfully. The return now shows under Returns against this bill.

The return modes

• Cash Refund — you give the money back in cash.
• Store Credit — the customer gets a credit note with a code, like CN-AB12CD. They use it to pay next time, within 1 year.
• Exchange — the customer also gets a credit note. They use it to pay for the new items.
• Payment Reversal — you send the money back the way the customer paid, like by card.

To use a credit note, press Credit Note in the Payment window. Then type its code.

Limits on returns

• You can make a return only for a short time after the sale. This is usually 7 days. After that, Process Return is grey.
• Some items may not be returnable at all.
• A big return may need a Manager to say yes. Then the page says the refund waits for approval.