Approve requests on your phone

Sometimes your staff need a yes from you first. For example, a Cashier asks to cancel a bill or to take back items. Each ask is a request. You can answer it in the Manager app, wherever you are.

Answer a request

1. Tap Approvals on the bar at the bottom.
2. Tap a tab to see one kind of request, like Voids.
3. Tap a request to see all its details.
4. Tap Approve to say yes.
5. Or tap Reject to say no. Type the reason, then tap Submit rejection.

The staff member sees your answer, and the reason when you say no. The request moves to Recently resolved.

The kinds of request

Each request has a tag that says what it is for.

• Void asks to cancel a bill.
• Return asks to take back items from a customer.
• Credit asks to let a customer pay later.
• Stock asks to change or move stock.
• Discount asks to give money off a bill.
• Expense is money a staff member spent. See Review expenses on your phone.

The tabs are All, Expenses, Voids, Returns, Credits and Stock. A discount request shows under All.

Answer faster with a swipe

Swipe a request to the right to approve it. Swipe it to the left to reject it. The app asks you to check first. Tap Yes, approve or Yes, reject. To reject, type the reason first.

When you cannot answer

• You cannot approve a request you sent yourself. Another person must answer it.
• Only an Owner can approve an expense. A Manager can look at it but cannot answer it.

When there is nothing left to answer, the page says You are all caught up.